betJACK

After running and operating two successful Ohio-based retail sportsbooks, the JACK Entertainment Group decided to launch a mobile sports betting app to go along with it in the betJACK Sportsbook. The product was launched recently in 2023 and currently only operates within the state of Ohio. Bettors who are looking to download it can the app in either the App Store or Google Play Store.

The sportsbook is fully licensed and legal, but since it is still fresh on the market, it has yet to build a reputation. As sports betting continues to grow in Ohio, this product could become very popular within the state, especially with the retail sportsbooks also operating in the northern part of the state.

The app has all the tools and groundwork to be competitive with all the nationally known sportsbooks that are also operating in Ohio. If bettors in the state who are new to betting are out to find competitive odds and a user-friendly product, then this would be a good place for them to start, especially with the impressive live-betting function that is also available on both the app and website platform.

Additionally, customers have a good selection of payment methods to choose from, which makes the depositing process much easier. As the product grows, more improvements will likely be made to areas like customer service and promotions, but for the time being, the app and website platforms have the groundwork to offer Ohio bettors a good all-around product.

Sports Betting Markets & Lines

Bettors do not need to worry about not having enough sports and markets to wager on with the betJACK Sportsbook. The product offers 18 different sports to wager on, with plenty more leagues within each sport. Bettors can find the common sports and leagues like the NBA, MLB, NFL, NHL, MLS, and NCAA football and basketball. Other sports available include golf, tennis, soccer, bowling, rugby, lacrosse, cycling, MMA, motorsports, and more. Within each of these sports, bettors can find American-based and international leagues to bet on, like the CFL or even the Greece Super League in soccer. All of these sports can be bet on both before the game and live as well.

The ability to wager on entertainment events like the Oscars or Grammy Awards is not available on this product at this time. Bettors have tons of wagering options on this product, but they are all sports related.

Bets & Odds

There is no shortage of bet types on the betJACK Sportsbook, as customers have access to moneylines, point spreads, totals, futures, parlays, teasers, and prop bets. Users also have the ability to find quarter and half betting markets depending on the sport, along with the ability to wager on the daily boosted odds that fall into the “Specials” category on the app.

As far as odds go, the product stacks up well amongst some of the top shops on the market. We are in the midst of March Madness at the time of writing this, and customers can find competitive odds that could even give an edge to the bettor depending on the game.

Live Betting

It has become increasingly important for sportsbooks to have a live betting feature, and the betJACK Sportsbook offers its users an efficient and impressive live betting experience. Bettors can access the live betting function on the app by selecting the “Live” icon at the bottom of the home page, where they will instantly find live sports from all over the world, along with competitive and constantly updating odds.

Live betting is available on the web platform as well, and it runs equally as well on the website. At this point in time, customers do not have the option to watch or live stream events directly from the app or website, they can just wager on them.

betJACK Sportsbook Payment And Withdrawal Options

The betJACK Sportsbook won’t blow customers away with a laundry list of payment options, but it features a nice range of options that could fit any customer's needs. Bettors can find common payment methods like online banking, PayPal, and directly using credit/debit cards. If using an e-wallet or direct banking is not ideal for a customer, they can also use PayNearMe, ACH/e-Check, a bank transfer, or if needed, they could deposit into their account straight from the cash cage at the retail sportsbook locations.

When it comes to withdrawals, the minimum amount a person can withdraw is $20, and the maximum amount they can withdraw is $10,000. All withdrawals will take about 1-5 business days as all withdrawals are processed on the same day.

One area that is important to note with the withdrawal process is that the customer's withdrawal method must be verified first. This only needs to be done once, but customers will need to provide the company with documentation that includes a picture of a Valid ID, which can be either a driver's license or state license, along with a bank statement that proves a betJACK transaction the customer completed. That transaction would likely be the initial deposit.

Deposit Methods

• Online Banking

• PayPal

• PayNearMe

• ACH/e-Check

• Bank Transfer

• Cash Cage

• Credit/Debit Card

Withdraw Options

• ACH/e-Check

• Online Banking

• Cash Cage

• PayPal

• Play+

Accepted Currencies

• USD

Customer Service And Support

In the past, when we have looked at sportsbooks that are homegrown and live in just one state, we’ve noticed the customer service is top-notch; however, for the time being, the betJACK Sportsbook is not falling into that category. Currently, the only way to contact customer service is through email, so a live chat option or hotline is not available for customers to use.

Even with all inquiries being confined to just email, it may still take up to 10 days for a problem to be resolved through customer service. No matter how big or small a sportsbook might be, a possible ten-day waiting period to get a solution fixed is well below the industry standard.

Customers do have the option to access the FAQ section if they do not want to go through the emailing process. The FAQ page offers eight different broad sections to choose from, including payment, account, promos, retail sportsbook, etc. This page is well laid out and easy to navigate, so we recommend checking out this page first for a solution before going through the email process.

Responsible Gaming Tools

No matter how big or small a sportsbook might be, the inclusion of responsible gaming tools on the product is important. The betJACK Sportsbook app and website feature an extensive page on their commitment to responsible gaming, along with a breakdown of the types of tools they offer. Those tools include self-restriction on depositing or receiving promotional gambling materials.

All of the company's employees are also trained in responsible gaming. If self-restriction is not enough, bettors can also find hotlines and websites for national and state-run gambling problem helplines and companies.

Mobile Betting With betJACK Sportsbook

During our time using the betJACK Sportsbook mobile app, it did not take long to realize how user-friendly the product is. The simple layout and background design made finding events, odds, promos, and payment areas a very efficient process that allowed more time to focus on actual sports betting.

One of the biggest fears when using a sports betting app is that it is going to crash or lag which takes away from the overall experience. The positive for Ohio sports bettors is we did not experience any of those issues, and no matter how long a betting session was or how much we jumped around to different pages, the product held up great.

Whether a bettor is looking to put together an eight-leg parlay or they are out to live bet on tennis, they will have the same efficient experience. A good indicator of if a sportsbook app is run well is whether or not it could be enjoyed by a new bettor and an experienced bettor, and this product passes that test.

Downloading The betJACK Sportsbook App

Bettors in Ohio that are looking to download the betJACK Sportsbook can find and download it from either the App Store or Google Play Store. Once downloaded, users will need to verify their location and personal information before their account is made active.

Currently, on the App Store, the product has a 3.8 out of 5-star rating and has been rated 56 times. On the Google Play Store, the product has been rated 36 times and has a 2.5 out of 5-star rating. According to the Google Play Store, the app also has had over 5,000 downloads since it launched.

Web Platform

The betJACK Sportsbook web platform offers a simple layout and design that is similar to the mobile version. With the wide layout on the web, the live betting function offered by the product really stands out and proves to be incredibly user-friendly and simple to navigate. All of the other tabs and options on the mobile app are available on the website as well.

In our time with the website under a stable internet connection, we did not experience any responsiveness issues. No matter how long we spent on the product during a betting session, we did not notice any lagging or freezing that hindered our overall betting experience and time with the web platform.