13.12.2022 - Last updated on: 10.08.2023
21+ | T&C Apply | Please gamble responsibly.
New customer promotions have become one of the most common ways sportsbooks try to stand out from the competition. The betJACK Sportsbook does currently offer a new customer bonus that does not require a promo code to obtain; however, compared to other sportsbooks on the market, it does not stack up very well.
Currently, new customers can deposit $50 once their account is created, and once that deposit is made, then they will be rewarded with a free bet worth $100. Free bets are commonly offered in new customer bonuses, but the $50 minimum deposit in order to receive the bonus is an uncommon requirement that makes the overall offer less appealing than other sportsbook promos offered in Ohio.
Other requirements for this promo include the free bet having to be used on a wager with odds (-200) or greater, and if the bet is won, the net winnings rewarded will not include the original stake. Additionally, the free bet must be used all at once and cannot be broken up across multiple bets, which is another requirement that is not among what is becoming the industry standard.
For Ohio bettors that are looking for a new sportsbook to try, the ability to receive this promo is coming to an end, as it will expire on March 12th. Once it expires, we will likely see an entirely different promo, as in the past other new customer promos from the product have included a deposit match instead of a free bet.
Ohio bettors can expect a smooth and easy sign-up process once they download the app.
Search for and download the product from either the App Store or Google Play Store.
Begin the sign-up process by filling out a username and password along with other information.
Personal information does require areas like the last four digits of social security number and address.
Once the account is created, customers can select their preferred payment method and make their first deposit.
Bettors will then automatically receive a $100 bonus bet when a customer deposits $50 with no promo code required.
As time goes on, this section will likely change, but for the time being, the existing customer promotions on the betJACK Sportsbook are lacking. The product is still fresh on the market, so it will likely take time for these areas to develop, and for the time being, bettors still have access to nice daily boosts that give some motivation for customers to use the app every day.
When users sign in, they can access the “betJACK Specials” tab on the home page to find daily premade odds boosts on a wide range of games and events. For example, at the time of writing this, the point total for a Big Ten Conference Tournament game has nice boosted odds on a point total that bettors can easily opt into.
For the time being, the product does not offer a rewards or loyalty program; however, bettors can access a “Trophy Case,” which grants awards to customers based on their betting wins and history. This is an area that we expect to change as most sportsbooks that are directly connected to a hotel/casino normally offer a program for their users.
Currently, the betJACK Sportsbook is only available in Ohio.
At this point in time, bettors do not need a promo code to receive the betJACK new customer reward.
When looking to redeem a bonus code on the betJACK Sportsbook it can be done during the deposit process.
Customers who are looking to make a withdrawal on the betJACK Sportsbook must first provide verification documents to the company to ensure they have made a transaction with the sportsbook through that method.
The betJACK Sportsbook can be downloaded by Ohio residents on either the App Store or Google Play Store.
Even though they are fairly new to the sportsbook world, the betJACK Sportsbook still provides maximum security for customers accounts and can be trusted like any other licensed sportsbook on the market.
After running and operating two successful Ohio-based retail sportsbooks, the JACK Entertainment Group decided to launch a mobile sports betting app to go along with it in the betJACK Sportsbook. The product was launched recently in 2023 and currently only operates within the state of Ohio. Bettors who are looking to download it can the app in either the App Store or Google Play Store.
The sportsbook is fully licensed and legal, but since it is still fresh on the market, it has yet to build a reputation. As sports betting continues to grow in Ohio, this product could become very popular within the state, especially with the retail sportsbooks also operating in the northern part of the state.
The app has all the tools and groundwork to be competitive with all the nationally known sportsbooks that are also operating in Ohio. If bettors in the state who are new to betting are out to find competitive odds and a user-friendly product, then this would be a good place for them to start, especially with the impressive live-betting function that is also available on both the app and website platform.
Additionally, customers have a good selection of payment methods to choose from, which makes the depositing process much easier. As the product grows, more improvements will likely be made to areas like customer service and promotions, but for the time being, the app and website platforms have the groundwork to offer Ohio bettors a good all-around product.
Bettors do not need to worry about not having enough sports and markets to wager on with the betJACK Sportsbook. The product offers 18 different sports to wager on, with plenty more leagues within each sport. Bettors can find the common sports and leagues like the NBA, MLB, NFL, NHL, and NCAA football and basketball. Other sports available include golf, tennis, soccer, bowling, rugby, lacrosse, cycling, MMA, motorsports, and more. Within each of these sports, bettors can find American-based and international leagues to bet on, like the CFL or even the Greece Super League in soccer. All of these sports can be bet on both before the game and live as well.
The ability to wager on entertainment events like the Oscars or Grammy Awards is not available on this product at this time. Bettors have tons of wagering options on this product, but they are all sports related.
There is no shortage of bet types on the betJACK Sportsbook, as customers have access to moneylines, point spreads, totals, futures, parlays, teasers, and prop bets. Users also have the ability to find quarter and half betting markets depending on the sport, along with the ability to wager on the daily boosted odds that fall into the “Specials” category on the app.
As far as odds go, the product stacks up well amongst some of the top shops on the market. We are in the midst of March Madness at the time of writing this, and customers can find competitive odds that could even give an edge to the bettor depending on the game.
It has become increasingly important for sportsbooks to have a live betting feature, and the betJACK Sportsbook offers its users an efficient and impressive live betting experience. Bettors can access the live betting function on the app by selecting the “Live” icon at the bottom of the home page, where they will instantly find live sports from all over the world, along with competitive and constantly updating odds.
Live betting is available on the web platform as well, and it runs equally as well on the website. At this point in time, customers do not have the option to watch or live stream events directly from the app or website, they can just wager on them.
The betJACK Sportsbook won’t blow customers away with a laundry list of payment options, but it features a nice range of options that could fit any customer's needs. Bettors can find common payment methods like online banking, PayPal, and directly using credit/debit cards. If using an e-wallet or direct banking is not ideal for a customer, they can also use PayNearMe, ACH/e-Check, a bank transfer, or if needed, they could deposit into their account straight from the cash cage at the retail sportsbook locations.
When it comes to withdrawals, the minimum amount a person can withdraw is $20, and the maximum amount they can withdraw is $10,000. All withdrawals will take about 1-5 business days as all withdrawals are processed on the same day.
One area that is important to note with the withdrawal process is that the customer's withdrawal method must be verified first. This only needs to be done once, but customers will need to provide the company with documentation that includes a picture of a Valid ID, which can be either a driver's license or state license, along with a bank statement that proves a betJACK transaction the customer completed. That transaction would likely be the initial deposit.
In the past, when we have looked at sportsbooks that are homegrown and live in just one state, we’ve noticed the customer service is top-notch; however, for the time being, the betJACK Sportsbook is not falling into that category. Currently, the only way to contact customer service is through email, so a live chat option or hotline is not available for customers to use.
Even with all inquiries being confined to just email, it may still take up to 10 days for a problem to be resolved through customer service. No matter how big or small a sportsbook might be, a possible ten-day waiting period to get a solution fixed is well below the industry standard.
Customers do have the option to access the FAQ section if they do not want to go through the emailing process. The FAQ page offers eight different broad sections to choose from, including payment, account, promos, retail sportsbook, etc. This page is well laid out and easy to navigate, so we recommend checking out this page first for a solution before going through the email process.
No matter how big or small a sportsbook might be, the inclusion of responsible gaming tools on the product is important. The betJACK Sportsbook app and website feature an extensive page on their commitment to responsible gaming, along with a breakdown of the types of tools they offer. Those tools include self-restriction on depositing or receiving promotional gambling materials.
All of the company's employees are also trained in responsible gaming. If self-restriction is not enough, bettors can also find hotlines and websites for national and state-run gambling problem helplines and companies.
During our time using the betJACK Sportsbook mobile app, it did not take long to realize how user-friendly the product is. The simple layout and background design made finding events, odds, promos, and payment areas a very efficient process that allowed more time to focus on actual sports betting.
One of the biggest fears when using a sports betting app is that it is going to crash or lag which takes away from the overall experience. The positive for Ohio sports bettors is we did not experience any of those issues, and no matter how long a betting session was or how much we jumped around to different pages, the product held up great.
Whether a bettor is looking to put together an eight-leg parlay or they are out to live bet on tennis, they will have the same efficient experience. A good indicator of if a sportsbook app is run well is whether or not it could be enjoyed by a new bettor and an experienced bettor, and this product passes that test.
Bettors in Ohio that are looking to download the betJACK Sportsbook can find and download it from either the App Store or Google Play Store. Once downloaded, users will need to verify their location and personal information before their account is made active.
Currently, on the App Store, the product has a 3.8 out of 5-star rating and has been rated 56 times. On the Google Play Store, the product has been rated 36 times and has a 2.5 out of 5-star rating. According to the Google Play Store, the app also has had over 5,000 downloads since it launched.
The betJACK Sportsbook web platform offers a simple layout and design that is similar to the mobile version. With the wide layout on the web, the live betting function offered by the product really stands out and proves to be incredibly user-friendly and simple to navigate. All of the other tabs and options on the mobile app are available on the website as well.
In our time with the website under a stable internet connection, we did not experience any responsiveness issues. No matter how long we spent on the product during a betting session, we did not notice any lagging or freezing that hindered our overall betting experience and time with the web platform.
Like with most new and developing things, they will get better over time, and I expect that to happen with the betJACK Sportsbook. The product has the groundwork to become one of the most used sportsbooks in Ohio, as the live betting function, competitive odds, solid payment options, and impressive range of betting markets provide an excellent groundwork for them to build off.
The sportsbook market grows more crowded by the day, so offering an in-state and user-friendly platform certainly provides a bit of an advantage for the product. Both the app and website themselves are more than passable when it comes to responsiveness which is great for allowing customers to just enjoy the overall product and betting experience.
Some of the things we would like to see develop a bit more over time include better customer service options and better new and existing customer promotions. These are areas that some of the biggest sportsbooks on the market have nailed down, so in order to compete with them, adding a live chat and better daily promos are a must.