PlayUP

In 2019, the Australian-based company PlayUp decided to expand into the U.S. and launch in Colorado and New Jersey. But that expansion would prove to be a failure, as the product shut down in Colorado and just recently lost their license to operate in New Jersey due to non-compliance, meaning the app is only available in Australia and New Zealand. U.S. bettors still looking to bet with the company can do so through their racebook, which is available in 27 states.

Right now, when new customers sign up and use the promo code “250FREE”, they will be rewarded with $250 in free bets once they deposit and wager $250 in total. Bettors need to act fast if they want to take advantage of this promo, as it only lasts another week.

PlayUp - Review

After being a part of the international betting market, the PlayUp Sportsbook app made its way into the United States in 2019 when it launched in Colorado and New Jersey. Originally from Australia, the product has been operating “down under” and in places like New Zealand as well. Ultimately, the push to the U.S. market was unsuccessful and resulted in the product losing its license in New Jersey and folding their Colorado operations.

The app can be found on the App Store and Google Play Store, or it can be accessed through their web platform as well. When it comes to overall reputation, the product struggled in the U.S. market due to non-compliance, so the product will remain more well-known in Australia and surrounding regions as the product. U.S. customers can still find the company's racebook in 27 states, so they still have a chance to build a reputation through that in the states.

In terms of the app itself, the best way to describe it is user-friendly and simple. Bettors can enjoy an easy-to-navigate app with a basic layout that makes finding one of the many betting markets offered easy to find.

When it comes to pricing, this product stacks up well in certain markets and leaves more to be desired in others. The same could be said for the product's payment options, as the deposit methods stack up well, but we would like to see additions made to the withdrawal options as the product expands into more states.

Sports Betting Markets & Lines

Bettors can truly have a field day on the PlayUp Sportsbook app when it comes to betting markets and options, as they can choose from close to 30 different sports/events. Within most sports also comes a plethora of local and international leagues to choose from, so bettors looking to get into a new sport or league are in a great position to do so with this product.

The common sports and leagues can be found, for example, the NFL, NBA, NHL, MLB, and NCAA football and basketball. Bettors who have interests outside of those sports and leagues have plenty of choices as well, as they can wager on tennis, golf, motor racing, rugby, handball, MMA, cricket, and a lot more.

For the customers and bettors who are tired of looking everywhere to find extensive esports betting, they can look no further than this product. Bettors can wager on a wide range of games played in the pro esports ranks and can expect the best odds for these events. One thing bettors cannot find is entertainment-based events like the Grammy Awards, as the app is for sporting events only.

Bets & Odds

There is no shortage of wagering options on the PlayUp Sportsbook, as bettors can find a wide range of bet types. These options include moneylines, point spreads, parlays, point totals, prop bets, futures, and more, so bettors who like variety will like this product.

In terms of odds, this app stacks up well in most areas with the top sportsbooks on the market, so when bettors are searching sportsbooks for the best price on an event, this product can certainly be added to that rotation. The one area we would like to see improvement in prices is the prop bet markets.

Live Betting

Live betting has become a staple for sportsbooks, but that doesn’t mean every shop has the format nailed down and provides a good experience. The PlayUp Sportsbook is certainly not in that category, as their live betting function is nothing short of excellent, from the lines to the layout.

Bettors have the option to access the live betting function on either the app or website by selecting the “In-Game” tab at the top of the home screen. From there, bettors will find a clean and easy layout which makes finding different games and events simple to find. Once a bettor selects the game they want, they instantly can find extensive live betting markets for each game along with the ability to get live stats and play-by-play in the app. The ability to actually live stream events on the product, however, is not available.

PlayUp Sportsbook Payment And Withdrawal Options

The PlayUp Sportsbook currently has six deposit options, including VIP Preferred, Play+, Paysafecard, Paysafecash, Skrill, and Debit/Credit cards. Some common e-wallet payments are noticeably unavailable on this product, but the positive is that two of the most common payment methods in debit/credit cards and Play+ are available. The minimum deposit for any of the payment methods is $10.

When it comes to withdrawal options, this is where things could get frustrating for a customer. Debit/credit cards cannot be used for withdrawals, so unless a customer is already using their Play+ account for deposits, they will need to use it for withdrawals, or they will need to make an account in order to take out their winnings.

Skrill and VIP Preferred are also available for withdrawals but do require created accounts for each, so unless bettors already had one prior to using the app, they will likely need to create an account with one of the above-listed methods. As far as the amount of time it takes for withdrawals to go through, it generally takes one day when using Skrill and Play+, and it could take up to three to five days using VIP Preferred.

Deposit Methods

• Credit/Debit Cards

• Play+

• Paysafecard

• Paysafecash

• Skrill

• VIP Preferred

Withdraw Options

• Play+

• Skrill

• VIP Preferred

Accepted Currencies

• USD

Customer Service And Support

With more and more sportsbooks joining the market daily, every little detail becomes important in order to stand out, and one of those details is customer service. The PlayUp Sportsbook offers three ways to contact customer support.

No matter which functions an AU or NZ customer prefers, whether it be live chat, email, or over the phone, bettors can only reach them from 9 a.m. to 11 p.m. EST, so 24/7 support is not available on this product.

Customers that prefer to find the solution to their problems on their own can always check out the extensive FAQ page that can be found on the mobile and website version of the product. The FAQ page has a wide range of questions that address any sort of problem a customer may be having; however, it is all on one page and could be difficult to navigate at times.

Responsible Gaming Tools

No matter how much a product is trying to stand out, there is one area of sportsbooks that is a necessity, and that is responsible gaming tools. The PlayUp Sportsbooks has a nice range of these tools, which can help ensure customers are in control of their gambling. A few of these tools include deposit, stake, and session limits that allow users to adjust their gambling experience to stay within their means.

Additionally, bettors can set up “Time-Outs” to willingly suspend their account for up to six months, or they can fully deactivate their account for good. If all of the tools are not fully addressing the problem, bettors can find hotline numbers and websites for gambling problem help.

Mobile Betting With PlayUp Sportsbook

If asked to describe the layout of the PlayUp Sportsbook app, the one word that comes to the forefront is simplicity. Finding different tabs and sports is a very simple process that does not require too much searching around. Every section that may be needed in a given betting session, like promotions, live betting, and the more sports tab, can all be found easily on the home page.

The one area of the layout that can be a bit frustrating is how small the actual lines for each game are listed. In each box that displays the lines or totals and price, the actual lines are much smaller, and while we understand why the price is also important to view, having to slow down to find the odds can be frustrating.

As far as responsiveness and stability, we experienced no crashing under a stable connection; however, we did notice an occasional lag when switching around to different tabs or events. These could be considered minor issues, but the longer a betting session might be, the more noticeable they become.

Downloading The PlayUp Sportsbook App

In Australia, bettors can download the PlayUp sportsbook from the App Store, while Android users must download the product straight from the website. New Zealand bettors cannot download the product from either store and must download the app directly from the website.

U.S. bettors can still download the product's racebook from the App Store and Google Play Store, as it is still available in 27 states.

Web Platform

The website platform for the PlayUp Sportsbook has a very similar layout and design to the mobile version. Bettors are easily able to locate any tabs they may be looking for, including the daily specials, promotions, and live betting function. For bettors that enjoy the app but like to have a wider display when sports betting, then this platform is ideal for them, especially since all the features and services provided are the same.

In our time with the website, we had no trouble when it came to the responsiveness of the site. Under a stable internet connection, we were able to enjoy prolonged betting sessions without worrying about the site freezing, lagging, or crashing on us.